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Privacy Policy

At Kkrystal Limited t/a Cetana, we’re passionate about refreshing your day with great soft drinks—and equally committed to respecting and protecting your privacy. This Privacy Policy explains how we collect, use, and protect your personal information when you visit our website or purchase from our store.

1. Information We Collect

When you browse our website or place an order, we may collect the following types of information:

a. Automatically Collected Information:

  • Device information (e.g. IP address, browser type, operating system)

  • Browsing behaviour (e.g. pages viewed, links clicked, time spent)

b. Information You Provide:

  • Personal details such as your name, email address, phone number, shipping and billing addresses

  • Payment information (securely processed by our third-party payment providers)

2. How We Use Your Information

We use your personal information to:

  • Process and deliver your soft drink orders

  • Communicate with you about your purchases, deliveries, or any issues

  • Provide customer support and respond to your inquiries

  • Improve your experience on our website and personalise your interactions with our brand

  • Send you updates, promotions, and offers (only if you've opted in)

3. Sharing Your Information

We only share your information when necessary and with trusted partners, including:

  • Service providers who help us fulfil orders, process payments, deliver products, and support customer service

  • Regulators or law enforcement, where required to comply with legal obligations or to protect our business and customers

All third parties we work with are contractually obligated to protect your information and use it only for the purpose we specify.

4. Keeping Your Data Safe

We use appropriate security measures to safeguard your personal information against loss, misuse, or unauthorised access. However, no method of electronic transmission or storage is completely secure, and we cannot guarantee absolute protection.

5. Your Rights

You have the right to:

  • Request an update to your information

  • Request a copy of the personal data we hold about you

  • Request the deletion of your account or data

We will respond to such requests within 30 days. Please note: if you've made a purchase, we may need to retain certain data (such as your order history and delivery address) for legal, accounting, or tax purposes. In these cases, your data will be securely stored, access will be limited, and it will be archived in compliance with legal retention periods.

6. Changes to This Policy

We may update this Privacy Policy from time to time as our business or legal obligations change. Please check this page periodically for the latest version.

7. Contact Us

Have questions or need help with your data? Contact us anytime at cetana@kkrystal.com to:

  • Request a data update

  • Request a copy of your information

  • Request your account or data be deleted

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